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Frequently Asked Questions

For the concernedly curious.

Purchases & Refunds

If you are having trouble making a payment through the website, do not continue to attempt to charge your account. I cannot be held responsible for multiple charge attempts in the event that they are approved. Please submit a support request ticket through the contact form below if this occurs.
Unfortunately, a refund is generally not available for digital content as it is immediately available upon receipt of payment. If you are unhappy with the product or service received, please submit a request for review via the contact form below.
Coupon codes are redeemed at check out by entering the code in the coupon field. If the coupon is not working, use the form below before checking out. Refunds will not be issued for the difference if the code is invalid or not working.

Admissions & Attendence

No, you do not have to attend all of the live sessions to complete or pass the course. The live sessions are recommended but not required because we understand the need for flex scheduling. If you miss a live session, you can request a make up through the class portal.
If you have ordered an additional training material package, you will receive an email confirmation within 48 hours. This confirmation will include tracking information if applicable and any digital products for download.
You can change or reset your password by selecting the lost password button on the log in page/pop up. If you are having trouble, please submit a support request by completing the form below.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to [email protected]
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associated e-mail addresses.

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